The problem with the ‘here’s what you need to get right’ approach to feedback


“I don’t know anybody who thinks that feedback conversations work,” says Shelia Heen.

Before you watch Heen’s brief video presentation, I’ll just say it also reminded me of the way some preachers, politicians, and corporate leaders sometimes use the “royal we.”

Here’s a fascinating overview of the difference between learning to give feedback versus learning to receive feedback:

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